Debit Cards
All customers who currently have active debit cards (activity in the prior 12 months) will receive a new Nicolet National Bank debit card prior to Saturday, September 4th.
Debit Card Numbers and PIN
Debit card numbers will change. Customers may establish the same PIN number they have today when they call to activate their card.
Activate Your Debit Card
Activate your new card when received. The new Nicolet National Bank debit cards will start working at 7:00 a.m. CT / 8:00 a.m. ET on Tuesday, September 7th and are to be used moving forward. Discontinue using your mBank debit card by 8:00 a.m. CT / 9:00 a.m. ET on Tuesday, September 7th.
Direct Deposits and Payments
Direct deposits will continue to be deposited directly into customers' accounts. Automatic payments that are set up using a routing number and checking or savings account number (ACH) will continue to work. If payments were set up via your debit card, those will need to be updated with the new debit card information prior to Tuesday, September 7th.
Checks
You can continue to use your mBank checks after the acquisition. When you need to re-order checks, they will automatically be updated with Nicolet National Bank's information.
Credit Cards
Your current mBank credit card will remain the same as it is today. Look for more information at a later date for mBank VISA credit cards being reissued to Nicolet Bank Mastercard® credit cards later this year.
mBank’s online banking will move into inquiry-only mode as of 4:00 p.m. CT / 5:00 p.m. ET on Friday, September 3rd. mBank customers will need to login to online banking at nicoletbank.com or the bankNOW mobile app using their current username and password starting at 8:00 a.m. CT on Tuesday, September 7th.
Online Banking
mBank’s online banking will move into inquiry-only mode as of
4:00 p.m. CT / 5:00 p.m. ET on Friday, September 3rd. mBank customers will need to login to online banking at nicoletbank.com or the bankNOW mobile app using their current username and password starting at 8:00 a.m. CT / 9:00 a.m. ET on Tuesday, September 7th.
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Go to nicoletbank.com.
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Select the LOGIN button in upper right corner.
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Log in with your current online banking user ID, password and security questions.
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Call 1.800.369.0226 for assistance.
Mobile Banking
mBank's mobile banking will move into inquiry-only mode as of 4:00 p.m. CT / 5:00 p.m. ET on Friday, September 3rd. mBank customers will need to download Nicolet National Bank's mobile app, bankNow, starting at 8:00 a.m. CT / 9:00 a.m. ET on Tuesday, September 7th.
Mobile App Log In
You can log in to the app with the same username and password as online banking.
Bill Pay
mBank’s Bill Pay site will be unavailable after 4:00 p.m. CT / 5:00 p.m. ET on Friday, September 3rd. All payments entered prior to this date and time will be converted to the Nicolet Bank Bill Pay service and processed. You will not be able to enter new bill payments between 4:00 p.m. CT / 5:00 p.m. ET on Friday, September 3rd and 8:00 a.m. CT / 9:00 a.m. ET on Tuesday, September 7th. Please plan ahead for new bills within this timeframe. As of Tuesday, September 7th, log into your Nicolet National Bank online banking and resume your Bill Pay activity.
Final and Future Statements
All checking and savings accounts will receive a final statement from mBank as of Friday, September 3rd. Electronic statement customers will receive the final statement in the mail. After the acquisition, all customers will receive their statements at month end. Electronic statement customers will see all future statements and notices through Nicolet National Bank’s online banking. Previous months statements will not be immediately available within Nicolet National Bank’s online banking as of Tuesday, September 7th. Downloading previous month’s statements prior is strongly encouraged.
When is the acquisition between mBank and Nicolet National Bank taking place?
The acquisition will occur over the weekend of September 3rd. All mBank branches will close after normal business hours on that Friday, and re-open on Tuesday, September 7th as Nicolet National Bank. mBank branches will not be open on Saturday, September 4th.
Will there be changes to my deposit account?
mBank accounts will be mapped into Nicolet products when they are converted to Nicolet National Bank. Rates and terms on CD’s will remain the same until maturity. We encourage customers to stop at their local branches to review their new products and learn about all of the available options Nicolet National Bank has to offer.
Will there be changes to my loan?
No, all terms related to your loan will remain the same.
Will my account numbers change after the conversion?
In most cases, account numbers will remain the same. If your account number is changing a banker will contact you directly.
Can mBank customers still use their mBank checks after the acquisition?
Yes, you can continue to use your mBank checks after the acquisition. When you need to re-order checks, they will automatically be updated with Nicolet National Bank’s information.
Will automatic transfers, automatic loan payments, and direct deposits continue to work?
Direct deposits will continue to be deposited directly into customer’s accounts. Automatic payments that are set up using a routing number and checking or savings account number (ACH) will continue to work. If payments were set up via your debit card, those will need to be updated with the new debit card information prior to September 7th.
Will Nicolet or mBank phone numbers, including the main number for each bank, change due to the acquisition?
No, at the time of the acquisition, all phone numbers will remain unchanged.
How will account statements be handled due to the acquisition?
All checking and savings accounts will receive a final statement from mBank as of September 3rd. Electronic statement customers will receive the final statement in the mail. After the acquisition, all customers will receive their statements at month end. Electronic statement customers will see all future statements and notices through Nicolet National Bank’s Online Banking. Previous months statements will not be immediately available within Nicolet National Bank’s Online Banking come September 7th. Downloading previous month’s statements prior is strongly encouraged.
Will any branch hours change?
Yes, after conversion all lobbies will be closed on Saturdays.
How does Nicolet National Bank handle returned Deposit Items?
Nicolet National Bank’s standard return deposit item process is to automatically redeposit checks returned for insufficient funds. Nicolet charges $5.00 to the account that the check was originally deposited into and attempts to clear the item a second time. If the check is returned to Nicolet National Bank a second time unpaid, Nicolet charges the account that the check was originally deposited into for the amount of the check and a $10.00 fee. Nicolet National Bank encourages our customers to pass those fees (when incurred) onto the check writer.
Notification of 1st Return is sent the day the return is processed via email for eStatement customers.
Notification of 2nd Return is sent in paper format as a "Copy in Lieu" of the original check along with details of the returned item. Requests for special handling of Return Deposit Items can be accommodated for a $15.00 fee.
If my preference is to not have returned deposit items automatically redeposited, or sent to a third- party on 1st return, who do I contact?
Anything outside of the Nicolet National Bank standard returned deposit item process dictated above is considered Special Handling and must be worked through the Treasury Management Team. Please call 855-451-4793 or email [email protected] to speak with a representative.
Will my Safe Deposit Box charge change?
If your Safe Deposit Box charge is changing you will receive a 30 day notice. If you have additional questions regarding your Safe Deposit Box please reach out to your local branch.
What will happen with online banking and mobile banking?
mBank's online banking and mobile banking will be discontinued as of 4:00pm CST on Friday, September 3rd.
I login into online banking using “Business” with mBank currently. How will my Business Users login with Nicolet National Bank on September 7th and beyond?
Business Users who currently login using the "Business" option from the mBank website homepage will login via the "Business Online (Treasury Management)" dropdown on the Nicolet National Bank website. Questions may be directed to [email protected] or toll free to 855-451-4793.
My Company currently uses treasury management services such as ACH Origination and/or Remote Deposit Capture with mBank. How will my Business Users continue to use these services on September 7th and beyond?
Business Users of companies engaged in these services will find a separate FAQ located within mBank's Business Banking Portal beginning August 6th, 2021. Please refer to that document to understand how services will be accessed beginning September 7th, 2021 with Nicolet National Bank. Questions from now until then may be directed to [email protected] or toll free to 855-451-4793.
