General Questions
When is the acquisition between Advantage Community Bank and Nicolet National Bank taking place?
The acquisition will occur over the weekend of August 21st. All Advantage Community Bank branches will close after normal business hours on that Friday, and re-open on Monday, August 24th as Nicolet National Bank. Advantage Community Bank branches will not be open on Saturday, August 22nd.
Will there be changes to my deposit account?
Advantage Community Bank accounts will be mapped into Nicolet products when they are converted to Nicolet National Bank. Rates and terms on CD's will remain the same until maturity. We encourage customers to stop at their local branches to review their new products and learn about all of the available options Nicolet National Bank has to offer.
Will there be changes to my loan?
No, all terms related to your loan will remain the same.
Will my account numbers change after the conversion?
In all cases, account numbers will remain the same.
Can Advantage Community Bank customers still use their Advantage Community Bank checks after the acquisition?
Yes, you can continue to use your Advantage Community Bank checks after the acquisition. When you need to re-order checks, they will automatically be updated with Nicolet National Bank's information.
What will happen with online banking?
Advantage Community Bank online banking will move into inquiry only mode as of 4:00 pm on Friday, August 21st. Advantage Community Bank customers will need to enroll in Nicolet National Bank's online banking using their current online banking User ID starting at 8:00 am on Monday, August 24th using the last 4 digits of their Tax ID as a temporary password.
Will automatic transfers, automatic loan payments, and direct deposits continue to work?
Direct deposits will continue to be deposited directly into customer's accounts. Automatic payments that are set up using a routing number and checking or savings account number (ACH) will continue to work. If payments were set up via your debit card, those will need to be updated with the new debit card information prior to August 21st.
Will Nicolet or Advantage Community Bank phone numbers, including the main number for each bank, change due to the acquisition?
No, at the time of the acquisition, all phone numbers will remain unchanged.
How will account statements be handled due to the acquisition?
All checking and savings accounts will receive a final statement from Advantage Community Bank as of August 21st. Electronic statement customers will receive the final statement in the mail. After the acquisition, all customers will receive their statements at month end. Electronic statement customers will see all future statements and notices through Nicolet National Bank Online Banking. The past 12 months of statements will be available shortly after the conversion.
Will any branch hours change?
Yes, at the time of the acquisition branch hours will change.
| Wausau, Mosinee, Dorchester and Edgar Offices: | |
|---|---|
| Lobby: Monday - Friday | 8:30 am – 5:00 pm |
| Drive-up: Monday - Thursday | 8:00 am – 5:00 pm |
| Drive-up: Friday | 8:00 am – 5:30 pm |
| Drive-up only: Saturday | 8:30 am – 12:00 pm |
How does Nicolet National Bank handle returned Deposit Items?
Nicolet National Bank's standard return deposit item process is to automatically redeposit checks returned for insufficient funds. Nicolet charges $5.00 to the account that the check was originally deposited into and attempts to clear the item a second time. If the check is returned to Nicolet National Bank a second time unpaid, Nicolet charges the account that the check was originally deposited into for the amount of the check and a $10.00 fee. Nicolet National Bank encourages our customers to pass those fees (when incurred) onto the check writer.
Notification of 1st Return is sent the day the return is processed via email for eStatement customers.
Notification of 2nd Return is sent in paper format as a “Copy in Lieu” of the original check along with details of the returned item. Requests for special handling of Return Deposit Items can be accommodated for a $15.00 fee.
If my preference is to not have returned deposit items automatically redeposited, or sent to a third- party on 1st return, who do I contact?
Anything outside of the Nicolet National Bank standard returned deposit item process dictated above is considered Special Handling and must be worked through the Treasury Management Team. Please call 855-451-4793 or email [email protected] to speak with a representative.
Will my Safe Deposit Box charge change?
Yes, but you will receive a $30.00 discount off standard fee for your first annual renewal with Nicolet National Bank.
What will happen to my Club Checking Account?
The balance in your Club Checking Account will be transferred into a Nicolet National Bank Value Checking Account. You have previously received a disclosure describing the features of the Value Checking Account. All Club Checking loyalty benefits will be discontinued effective Friday, August 21st. All bank-provided benefits will also be discontinued effective Friday, August 21st, with the exception of the safe deposit box benefit. If you are currently renting a safe deposit box and are receiving a rental discount or free safe deposit box, you will receive a $30 discount on your safe deposit box lease for the first year and thereafter will be charged the standard lease rate.
Debit/Credit/ATM Card Questions
Will customers be receiving new Nicolet National Bank debit cards?
Yes, all customers who currently have active debit cards (activity in the prior 12 months), will receive a new Nicolet National Bank debit card. Customers will receive their new Nicolet National Bank debit cards mid-August. All customers should have their card prior to Thursday, August 20th.
Will Advantage Community Bank debit cards and/or PIN numbers change?
Card numbers will change. Customers may establish the same PIN number they have today when they call to activate their card.
When will Advantage Community Bank cards stop working?
Advantage Community Bank cards will stop working at 11:59 pm on Thursday, August 20th.
When will the new Nicolet National Bank debit cards start working?
The new Nicolet National Bank debit cards will start working at midnight (12:00 am) on Friday, August 21st and must be used going forward.
What will happen to recurring payments set up on my Advantage Community Bank debit card?
If you have automatic or recurring payments set up on your Advantage Community Bank debit card, be sure to provide the new Mastercard® debit card information to those merchants to start billing on Friday, August 21st. In most cases, you will be able to update the card information through a merchant's website and/or mobile app. Examples may include: Amazon, Netflix, Hulu, gym memberships, subscription services, Apple iTunes.
Can I receive transaction alerts for activity on my new Nicolet Bank debit card(s)?
Yes, you can download the CardValet® mobile app and enroll your new Nicolet Bank debit card(s) beginning Monday, August 24th. You can manage debit card alerts & controls within the app to know when & where your debit card(s) are being used.
Will Advantage Community Bank ATMs be available during conversion weekend?
Yes, ATMs will be converted during the week prior to the acquisition.
Will I have access to Fee-Free ATMs with my new Nicolet Bank debit card?
Yes, Nicolet Bank is part of the MoneyPass ATM Network that provides access to 30,000+ Surcharge/Fee Free ATMs across the US.
Will I receive a new Credit Card to replace my Advantage Community Bank credit card account?
No, your current Advantage Community Bank credit card will remain the same as it is today.
Digital Banking-Consumer
What will happen with online banking?
Advantage Community Bank online banking will move into inquiry only mode as of 4:00 pm on Friday, August 21st. Advantage Community Bank customers will need to enroll in Nicolet National Bank's online banking using their current User ID and the last 4 digits of their Tax ID starting at 8:00 am on Monday, August 24th.
What will happen with mobile banking?
Advantage Community Bank mobile banking will be disabled as of 4:00 pm on Friday, August 21st. Advantage Community Bank customers will need to download Nicolet National Bank's mobile app (bankNow) starting at 8:00 am on Monday, August 24th.
What will happen with Bill Pay?
Advantage Community Bank Bill Pay site will be unavailable after 4:00 pm on Thursday, August 20th. All payments entered prior to this date and time will be converted to the Nicolet Bank Bill Pay service and processed. You will not be able to enter new bill payments between 4:00 pm on Thursday, August 20th and 8:00 am on Monday, August 24th; please plan ahead for new bills in this timeframe. As of Monday, August 24th, set up your new Nicolet National Bank Online banking and resume your Bill Pay activity.
Will current recurring/automatic transfers set up on Advantage Community Bank's online banking need to be reset on Nicolet National Bank's online banking?
No, customers may need to review to insure payment information converted correctly.
If customers have accounts at both banks, will they see all of them when logging into online banking?
Yes, customers will be able to see all accounts on Monday, August 24th. Please reach out to your banker with any questions.
Digital Banking-Business
What will happen with online banking and mobile banking?
Advantage Community Bank online banking and mobile banking will be discontinued as of 4:00 pm on Friday, August 21st.
I login to online banking using "Advantage Cash Management" with Advantage Community Bank currently. How will my Business Users login with Nicolet National Bank on August 24th and beyond?
Business Users who currently login using the "Advantage Cash Management" option from the Advantage Community Bank website homepage will receive email communications with log in information from the Nicolet National Bank Treasury Management Team. Questions from now until then may be directed to [email protected] or toll free to 855-451-4793.
My Company currently uses treasury management services such as ACH Origination and/or Remote Deposit Capture with Advantage Community Bank. How will my Business Users continue to use these services on August 24th and beyond?
Business Users of companies engaged in these services will receive direct email communications with information from the Nicolet National Bank Treasury Management Team prior to merge weekend. Questions from now until then may be directed to [email protected] or toll free to 855-451-4793.
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